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Privacy Statement for www.RelateNow.com

Dear Member or Visitor,

This Web page details our privacy policy. Because the legally required language can be confusing, we've summarized our position here:

  • Selling visitor or member information: We never do it.
  • Agency/Clinic services: Any agency or clinic that we work with is required to keep your information private.

Protecting your personal information is a high priority at RelateNow. For details, e-mail support@relatenow.com; or Call 1-608-663-8100 x114.

Sincerely,

Kelly Gatzke
President/CEO

RelateNow.com Privacy Policy:

www.RelateNow.com is a website for parents and professionals of children with Autism Spectrum Disorders and other developmental disabilities. This website is owned and operated by RelateNow, LLC, providers of hosted tailored information, support and case management software for service providers and caregivers of children with Autism Spectrum Disorders and other developmental disabilities.

Protecting the personal information of our members is a high priority for everyone at RelateNow. Visitors to our Web site remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:
  • Date and time our site was accessed
  • IP address (a numeric Internet address), used to identify multiple visits by an individual
  • Web browser used

This information is used to create summary statistics and determine the level of interest in information available on our site, and to make improvements. We cannot identify specific visitors from this data.

RelateNow may use "cookies" to provide certain functionality on our Web sites. A "cookie" is a small text file stored on the visitor's computer by a Web site to remind that site about the visitor when they return or as they move through different pages within a site. Only the information that you provide, or the choices you make while visiting a Web site, can be stored in a cookie.

RelateNow has designed-in security features that safeguard your membership account and ensure that all of your transactions are protected. RelateNow takes advantage of the powerful encryption technology available through Secure Sockets Layer (SSL) as enabled from the Web server. This advanced technology prevents unauthorized monitoring of your account. See Online Security

Web site visitors and members may elect to provide us with personal information via e-mail, online forms, or applications. If you choose to provide personal information or join as a member and use the system to manage your child’s care, refer to the document below.

RelateNow.com has created this privacy statement ("Statement") in order to demonstrate our commitment to customer privacy. Privacy on the RelateNow.com web site (the "Site") is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. Any person accessing, browsing or otherwise using this Site, either manually or via an automated device or program, shall be considered a "User." RelateNow.com reserves the right to amend this Policy periodically. Any amendments made to this Policy will be considered effective immediately after the amendments are posted on the Site.

User Consent to Privacy Policy By accessing, browsing or using the Site, Users acknowledge that they have read, understand, agree and consent to the terms and conditions of the Policy. Users consent to the collection and use of user information including personal information and anonymous browsing information (together "Information") by RelateNow, LLC, pursuant to the terms of this Policy. If you do not consent to these terms and conditions, please do not access, browse, or use this Site or provide Information to RelateNow.com.

Collected Information:

We require customers who register to use the services ("Services") offered on our Site to give us contact information, such as their name, organization name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organization that will be using the Services. At the time you express interest in attaining additional information, or when you register for the service, we may also ask for additional personal information, such as title, department name, fax number, or additional organizational information, such as special needs served, number of employees, or type of institution. Customers can opt out of providing this additional information by not entering it when asked. Customers can update or remove their personal information at any time by logging into the Site and editing their Personal Information within Setup. Customers can view their updated profile to confirm their edits have been made.

RelateNow.com uses the information that we collect to set up Services for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in our company, the Services that we provide, and to send information regarding our company or partners, such as promotions and events. Customers are invited to receive an email newsletter by providing an email address. Customer email addresses and any personal customer information will not be distributed or shared with any third parties. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to support@relatenow.com. Separately, customers are also asked to provide an email address when registering for the Service, in order to receive a username and password. We may also email information regarding updates to the Service or company, and, as mentioned above, will send a Customer Newsletter. Again, email will not be distributed or shared and customers can opt out of receiving any communication by emailing support@relatenow.com at the time it is distributed, or at the time any customer registers for the Service.

Except as we explicitly state at the time we request information, or as provided for in the RelateNow.com Master Subscription Agreement, we do not disclose to any third-party the information provided. Credit card information is collected for billing purposes, and credit card numbers are stored on RelateNow’s servers for this purpose but encrypted to protect customers’ confidentiality. Other third parties, such as content providers, may provide content on the web Site but they are not permitted to collect any information nor does RelateNow.com share any individual user information with these parties.

Customers of the Service will be using the Site to host data and information ("Data"). RelateNow.com will not review, share, distribute, print, or reference any such Data except as provided below in the RelateNow.com Master Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Master Subscription Agreement, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.

RelateNow.com may also collect certain information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Site in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties. As stated above, RelateNow.com will not sell, share, trade or give away any Information to third parties that it collects or receives regarding its Users subject to the following exceptions:

  • If RelateNow.com has a User's consent to share personal information, it may do so.
  • RelateNow.com may provide to others the aggregate statistics about our Users' site activity for purposes of marketing, promotion or similar activities. None of these statistics will identify Users personally.
  • RelateNow.com may disclose Information about our Users to others if we have a good faith belief that we are required or permitted to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of RelateNow.com or its members.
  • In the event that RelateNow, LLC, decides to sell all or part or its assets, we reserve the right to include Information among the assets transferred to the acquiring company.

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. RelateNow.com will automatically send the friend a one-time email inviting them to visit the site.

Like many other web sites, this Site may use cookies. A cookie is a piece of information that is sent from a RelateNow.com web server to a User's web browser and stored on the User's hard drive. These cookies are stored on your computer but they never contain personal data and cannot be accessed remotely by anyone other than RelateNow.com and its hosting company.

Applicable Law/International Issues Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information and disclose it to other entities outside your resident jurisdiction, as discussed above. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for personal information that is available in other countries. By providing us with your Information, you acknowledge that your have read this Policy, understand it, agree to its terms and consent to the transfer of such information outside your resident jurisdiction. If you do not consent to the terms of this Policy and have already provided us with Information, please contact us at support@relatenow.com and let us know how you would like us to handle such Information.

Third-Party Sites:

The Site contains links to other web sites. RelateNow.com is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies. It is the responsibility of the user to keep their information private and confidential when they visited linked third-party sites.

Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

RelateNow.com is not responsible for the collection, use, or disclosure of information collected through these websites, and RelateNow.com expressly disclaims any and all liabilities related to such collection, use, or disclosure.

Security:

Our Site has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Site is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 5.5 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. Finally, RelateNow.com provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data. While we take our members’ security very seriously and take significant precautions in this regard, RelateNow.com makes no representations or warranties with regard to the sufficiency of these security measures. RelateNow.com shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Policy as a result of a security breach or technical malfunction. As the operator of the Site, RelateNow.com may need to review or monitor electronic communications from time to time as may be required by law. Therefore, you should not expect to have a right to privacy in any of your communications.

Opt-Out Policy:

RelateNow.com offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or ordering Services, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to support@relatenow.com.

Correcting & Updating Your Information:

If customers need to update or change registration information they may do so by editing their member account profile. To update a User Profile, log on to RelateNow.com and select the Account link to add or update information. To update Organization's data, log on to RelateNow.com and select Organization Setup. To discontinue the Service and to have data returned, email support@relatenow.com or call 608-663-8100 x114.

HIPAA at RelateNow.com

As a key provider of services and technology to special individuals who may have medical information needs, RelateNow, LLC, is implementing programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

Additional Information:

Questions regarding this Statement or the practices of this Site should be directed to the RelateNow.com Security Administrator at support@relatenow.com.